Related skills
slack sql google sheets jira excel📋 Description
- Monitor and manage payment incidents with PSPs, APMs, and reconciliations.
- Lead incident triage with proper categorization, priority, and severity.
- Own and track incidents end-to-end until resolution.
- Coordinate cross-functionally with Engineering, Product, Support, Risk, and Ops.
- Identify trends, root causes, and operational gaps for improvements.
- Document incident findings, workflows, and recurring solutions.
🎯 Requirements
- 2+ years in Operations, Support, or Incident Management, fintech preferred.
- Understanding of payment flows: authorizations, captures, settlements, and reconciliations.
- Strong analytical and problem-solving skills to identify root causes.
- Experience with Jira, Slack, Zendesk, or similar platforms.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
🎁 Benefits
- Vacations and additional PTO
- Remote work from anywhere
- Health insurance, internet, and cell phone support
- Stock options
- Learning and development platform
- Growth and career path
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