Related skills
data analysis partner management apis dashboards incident management📋 Description
- Own EBANX payment processing operations in SEA markets, starting with the Philippines
- Ensure operations are stable and a competitive advantage via data-driven improvement
- Manage partner relationships, incident resolution, and API health monitoring
- Use data to drive continuous improvement for merchants' reliable service
- Collaborate with Operations Brasil/SEA Director on strategy and stakeholder updates
🎯 Requirements
- Operational owner of key SEA payment partners (Wallets & Card Payments)
- Build and maintain partner tech relationships; first point of contact
- Proactively analyze partner data; drive improvements
- Provide operational data to inform strategy and negotiations
- Incident leadership: act as Incident Commander for payment issues
- KPI ownership: define, track KPIs; coordinate dashboards
🎁 Benefits
- Performance Bonus: Annual bonus program based on company results
- Meal Allowance: Monthly meals allowance
- EBANX Education: Financial assistance for degrees
- EBANX Skills: Budget for courses, certifications, and workshops
- Language Classes: Language classes to support development
- Health & Well-being: Medical and dental plans with coverage
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