Payments and Claims Specialist

📋 Description

• Set up service providers and customers for payments.
• Process invoices within defined service levels.
• Handle Home Care Package admin in internal/external systems.
• Review and approve high volumes of invoices and reimbursements.
• Respond to inquiries on payments, billing and statements within SLA.
• Update customer and provider account documentation with enquiry summaries.

🎯 Requirements

• Experience in accounts administration or finance operations with high-volume processing.
• Strong understanding of payments, invoicing, reconciliations, and data accuracy.
• Experience across multiple systems (CRM, accounting, ERP).
• Strong problem-solving and analytical skills to resolve discrepancies.
• Clear, professional written and verbal communication with customers and providers.
• Experience in aged care, home care, or community services (desirable).

🎁 Benefits

• Hybrid workplace with time in the office and remote work.
• Parental leave: 14 weeks primary, 6 weeks secondary.
• Flexi Leave Days: one extra day per quarter.
• Floating public holiday: choose a day.
• Reward and Recognition program.
• Learn from industry experts and leaders.