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risk management salesforce merchant services account reconciliation ai tools📋 Description
- Act as external voice on payments issues for Pros.
- Investigate high-risk accounts and transactions.
- Troubleshoot payments-related technical errors.
- Share insights with Risk, Product, Engineering, and Customer Success teams.
- Collaborate with Risk and Engineering to resolve issues.
- Provide best practices on chargeback prevention and evidence.
🎯 Requirements
- 1-2 years in customer support, account mgmt, or sales
- Salesforce experience
- Stripe or other merchant services experience
- Tech support experience preferred
- Bachelor's degree preferred
- Experience using AI tools to improve quality
🎁 Benefits
- Paid holidays and flexible PTO
- Culture valuing innovation and diverse ideas
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