Point of contact with customers via written/verbal payments support
Assist Pros with securing accounts and best practices for maintaining account security
Interpret and assist with reconciliation of merchant services account ledger
Troubleshoot issues and support a broad base of customers
Provide best practices on chargebacks and support evidence collection
Communicate with engineering and product teams to identify and solve technical errors

🎯 Requirements

1-2 years of experience in full-time customer support, account management, or sales
Experience with Salesforce
Experience with Stripe or other merchant service provider
Tech support experience preferred
Bachelor's degree preferred

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