Review and analyze cardholder dispute claims; gather evidence and communicate with users to resolve fairly.
Collaborate with partners and internal teams to resolve disputes within deadlines and spot potential fraud.
Monitor merchant activity; analyze data; escalate suspicious patterns to protect the ecosystem.
Assist in resolving card/pay program queries with cross-functional teams.
Lead process improvements; document SOPs; enhance Pay & Card service efficiency.

🎯 Requirements

Strong analytical/problem-solving skills; detail-oriented; able to manage multiple priorities.
Excellent communication skills with customers, partners, and internal teams.
Proactive with experience or interest in payments, card operations, or compliance.
Organized and detail-oriented; able to document processes and drive improvements.
Ability to work in fast-paced environment; meet regulatory deadlines.
Bachelor's degree or equivalent in business, finance, operations, or related fields.

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