Payment Processing Coordinator

📋 Description

• Facilitate identification and resolution of customer and banking partner payment inquiries.
• Build and maintain relationships with internal and external stakeholders to meet SLAs and KPIs.
• Manage investigations to ensure alignment with client expectations.

🎯 Requirements

• Navigate computerized data entry systems and internal apps.
• Read and interpret bank messages.
• Strong numerical ability.
• Knowledge of local and international payment methods.
• Knowledge of FX markets and commercial awareness.
• Update process documents and standard worksheets.
• High accuracy and attention to detail.
• Self-motivation and initiative.
• Professional telephone manner; build rapport with partners and stakeholders.
• Excellent written and verbal communication in English.

🎁 Benefits

• Competitive monthly gross salary.
• Annual bonus opportunity.
• Growth and development in a global organization.
• Generous health, disability, life insurance.
• Hybrid mode: 2 office days (Tue and Wed).
• Paid holidays and life-event leave policies.
• Paid volunteering opportunities (5 days/year).
• Mixed shift: 3:00-10:00 pm or night shift 6:00-12:00 am.