Payment Operations Specialist - US

📋 Description

• Payment screening and due diligence on high-risk transactions.
• Monitor payments/transactions to detect unusual patterns.
• Investigate fraud and risk events with risk/compliance teams.
• Resolve payment and operational issues with organizers and clients.
• Collaborate cross-functionally with Finance, Risk, Compliance, Product, Legal.
• Own ad-hoc operational projects and drive process improvements.

🎯 Requirements

• Bachelor’s degree in Business, Technology, Operations, or related field.
• 2-4 years in analytical/support/operations with customer-facing component.
• Familiarity with payment operations: card payments, refunds, disputes, KYC, reconciliations.
• Strong analytical and problem-solving skills with risk assessment.
• Fluent in English with excellent written and verbal communication.
• Comfortable with ambiguity, adaptable, and eager to learn.

🎁 Benefits

• Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
• Employer-sponsored 401(k) plan with a 2% company match to support your long-term financial goals.
• Generous "Time to Recharge" policy — unlimited paid time off to rest, recharge, and show up as your best self.
• Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
• Work remotely for a maximum of 4 weeks per calendar year.
• Extensive paid family leave.