Payment Operations Specialist - LATAM

📋 Description

• Payment Screening: Review payments to prevent fraud and high-risk activity.
• Transaction Monitoring: Detect unusual patterns and surface risks.
• Fraud & Risk Management: Investigate and escalate fraud; partner with teams.
• Customer & Operations Support: Resolve payment issues with organizers and clients.
• Cross-functional Operations: Collaborate with internal teams and partners.
• Operational Projects: Own ad-hoc projects; adapt to priorities.

🎯 Requirements

• Bachelor’s degree in Business, Technology, Operations, or related field.
• 2-4 years in analytical/support/operations with customer-facing work.
• Familiarity with payment ops: cards, refunds, disputes, KYC, reconciliations.
• Strong analytical and risk assessment skills.
• Fluent in English with strong written and verbal communication.
• Nice to have: Stripe, Airwallex, Adyen; Spanish.

🎁 Benefits

• Time to Recharge: unlimited paid time off.
• Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks each year.
• Work remotely for up to 4 weeks per calendar year.
• Extensive paid family leave.
• Three paid volunteer days per year.
• 2-week cross-functional onboarding program.