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reconciliations customer support kyc transaction monitoring payment operations📋 Description
- Payment screening to prevent fraudulent or suspicious activity.
- Monitor transactions to detect unusual patterns and risks.
- Fraud & risk management: investigate, document, escalate suspicious activity.
- Customer & operations support to resolve payment issues via email/phone/video.
- Cross-functional ops with Finance, Risk, Compliance, Product, Legal.
- Operational projects: own ad-hoc projects and adapt to priorities.
🎯 Requirements
- Bachelor's degree in Business, Tech, Ops, or related field.
- 2-4 years in analytical/support/ops with a customer-facing component.
- Familiarity with payment operations: cards, refunds, disputes, KYC, reconciliations.
- Strong analytical and risk assessment skills.
- Fluent in English with excellent written and verbal communication.
- Nice to have: Stripe, Airwallex, Adyen; Spanish proficiency.
🎁 Benefits
- Time to Recharge: unlimited PTO.
- Amsterdam HQ program for 2-4 weeks/year.
- Remote work up to 4 weeks/year.
- Extensive paid family leave.
- Three paid volunteer days per year.
- 2-week onboarding program.
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