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payments customer support zendesk process design sla📋 Description
- Support customers via Zendesk; troubleshoot and resolve payment issues.
- Partner with customer and payment provider teams to resolve issues.
- Prioritize customer queues to meet SLA-driven experiences.
- Design and document scalable payment operational processes.
- Collaborate with Engineering & Product to resolve issues; update clients.
- Support ad-hoc projects for the payment operations team.
🎯 Requirements
- Bachelor’s Degree.
- 2+ years in payments-focused customer service.
- 9AM–5PM GMT; Mon–Fri.
- Excellent verbal and written communication.
- Detail-oriented; strong ownership.
- Office presence: 3 days/week; occasional after-hours.
🎁 Benefits
- Start-up equity
- Health, vision & dental coverage
- Flexible PTO
- Apple equipment plus home office budget
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