Payment Operations Specialist

📋 Description

• Payment Screening: Review and screen payments to prevent fraud and suspicious activity.
• Transaction Monitoring: Monitor payments to detect anomalies and surface risks.
• Fraud & Risk Management: Investigate and escalate fraud; strengthen preventive controls.
• Customer & Operations Support: Resolve payment issues with organizers and clients.
• Cross-functional Operations: Collaborate with internal teams to improve workflows.
• Operational Projects: Own ad-hoc projects and adapt to shifting priorities.

🎯 Requirements

• Bachelor’s degree in Business, Technology, Operations, or related field.
• 2-4 years in analytical, support or ops role with customer-facing work.
• Familiarity with card payments, refunds, disputes, KYC, or reconciliations.
• Strong analytical and problem-solving skills; assess risk and judgment.
• Fluent in English with excellent written and verbal communication.
• Comfortable operating in ambiguity; adaptable, curious, eager to learn.

🎁 Benefits

• Unlimited paid time off to rest and recharge.
• Visit Amsterdam HQ for 2-4 weeks each year.
• Remote work for up to 4 weeks per year.
• Extensive paid family leave.
• Three paid volunteer days yearly.
• Two-week cross-functional onboarding.