Payment Operations Specialist -Amsterdam Office

📋 Description

• Payment Screening: review payments to prevent fraud.
• Transaction Monitoring: detect unusual activity and surface risks.
• Fraud & Risk Management: investigate and escalate suspicious activity.
• Customer & Operations Support: resolve payment issues with clients.
• Cross-functional Operations: collaborate with Finance, Risk, Compliance, Product, Legal.
• Operational Projects: own ad-hoc initiatives and adapt to priorities.

🎯 Requirements

• Bachelor’s degree in Business, Technology, Operations, or related field.
• 2-4 years in analytical, support or operations with a customer-facing component.
• Familiarity with card payments, refunds, disputes, KYC, or reconciliations.
• Strong analytical and problem-solving skills.
• Fluent in English with strong written and verbal communication.
• Comfortable operating in ambiguity and taking on broader scope.

🎁 Benefits

• Full time - Fixed Term Contract
• Time to Recharge: unlimited PTO
• Work remotely for a maximum of 4 weeks per calendar year
• 2-week cross-functional onboarding program
• Cycle-to-work scheme (Swapfiets) or commuting reimbursement
• Beautiful office in central Amsterdam - rooftop garden