Related skills
sql excel payment operations upi pivot tables📋 Description
- Monitor daily payment transactions across channels.
- Track payment metrics (success/failure rates, times) and flag anomalies.
- Escalate discrepancies to Product, Engineering, Banks/PSPs.
- Liaise with banks/PSPs for issue resolution.
- Execute payment processes per SOPs and company policies.
- Analyze payment workflows and suggest improvements.
- Resolve customer payment issues per guidelines.
- Investigate failures, delays, or reversals; escalate to senior management.
🎯 Requirements
- Experience in payment operations.
- Experience identifying inefficiencies and improving workflows.
- Proficiency in Excel (Pivot Tables, VLOOKUPs) for analysis.
- Basic SQL skills to manipulate queries.
- Understanding of UPI, IMPS, BBPS networks.
🎁 Benefits
- In-house pantry with lunch and dinner.
- Paid sick leaves.
- Comprehensive health insurance.
- No fixed work timings.
- Salaries paid before joining date.
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