Payment Operations Agent- Fraud Monitoring

📋 Description

• Monitor daily fraud alerts; block cards, holds, escalate cases.
• Perform Enhanced Due Diligence (EDD) after blocking; coordinate with fraud dept.
• Maintain fraud records and report trends, patterns, and losses.
• Coordinate with fraud department to update fraud rules for better monitoring.

🎯 Requirements

• Bachelor’s degree in business, finance or equivalent.
• Experience in fraud monitoring/analysis; card payments experience is a plus.
• Accuracy and attention to detail.
• Compliance with policies, procedures and regulatory requirements.
• Strong analytical, problem-solving, and time management.
• Fluent in English and Arabic.

🎁 Benefits

• Inclusive, diverse culture with flexibility for remote, in-office, and hybrid work.
• Competitive compensation with potential for shares.
• Regular training and annual learning stipend to grow your career.
• Join a team of 30+ nationalities across 7 countries.
• Autonomy, mentoring, and challenging goals to drive growth.
• You will be given responsibility and trust to achieve results.