Related skills
crm fraud prevention microsoft excel sla payment reconciliation📋 Description
- Receive, review, and manage escalated payment-related cases.
- Prioritize cases based on urgency, complexity, and SLA.
- Track cases from receipt through final resolution within agreed turnaround times.
- Maintain clear communication and updates on case progress as required.
- Coordinate refunds and payment operations with internal systems and partners.
🎯 Requirements
- Diploma or Bachelor's in Business/Admin, Finance, Accounting, Economics, or related field.
- 1–2 years in customer operations, payments ops, or financial services.
- Experience with CRM, payment, or case management systems; Freshdesk advantageous.
- Familiarity with MTN Mobile Money and Airtel Money.
- Proficiency in Microsoft Excel and operating systems.
- Analytical, detail-oriented with risk, compliance, and SLA focus.
🎁 Benefits
- Equal opportunity employer with diversity and inclusion.
- Flexible policies prioritizing well-being and balance.
- Career development programs and on-the-job training.
- Supportive, family-friendly work environment.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!