Own post-sales lifecycle for a high-volume SMB book (Payroll, EOR, adjacents).
Lead end-to-end post-sales with proactive engagement, adoption, churn mitigation.
Partner with Sales on renewals and expansion signals.

🎯 Requirements

CS/AM experience in complex B2B SaaS (Payroll preferred).
Strong written communication and stakeholder management.
Identify churn risk early and implement mitigation plans.
Coordinate across Sales, Implementation, Support, Product, Ops.
CRM + Vitally as SSOT (system of record).
AI-assisted drafting with validation against source docs.

🎁 Benefits

work from anywhere
flexible paid time off
flexible working hours (async)
16 weeks paid parental leave
mental health support services
stock options

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