Director of Technology Lifecycle Management

Position Summary:

The Director of Technology Lifecycle Management is a strategic leader responsible for transforming Pax8’s technology asset and SaaS management from a reactive support function into a proactive, business-driven enabler of productivity and growth. This role owns the end-to-end lifecycle of the company’s SaaS ecosystem, end-user hardware, and technology asset data—ensuring every investment is intentional, efficient, secure, and aligned with business outcomes. The Director drives scalability and consistency through the strategic use of automation, AI, and data-driven insights across the technology lifecycle.

The Director partners closely with department heads to anticipate technology needs, evaluate the right platforms before purchase decisions are made, and continually optimize Pax8’s software and hardware footprint for scale and sustainability.

Essential Responsibilities (includes, but not limited to)

• SaaS Strategy & Lifecycle Leadership
  • Establish and lead a proactive SaaS governance and intake framework that identifies business requirements early, evaluates solution options, and ensures strategic alignment before purchase.
  • Maintain a holistic view of the SaaS portfolio—reducing duplication, managing risk, and improving ROI.
  • Partner with Finance, Procurement, Security, and department leaders to guide decisions on renewals, replacements, and rationalization.
  • Define metrics for SaaS utilization, adoption, and business impact, driving continuous optimization.
• End-User Hardware Lifecycle
  • Oversee all ordering and lifecycle management of end-user hardware (primarily laptops and accessories) and facilities technology.
  • Standardize device models, procurement processes, and vendor relationships to improve cost control, speed, and user satisfaction.
  • Coordinate with IT Operations to ensure seamless provisioning, imaging, and decommissioning workflows.
• Asset Management & CMDB Governance
  • Own and mature the CMDB and asset-management ecosystem as a single source of truth for all technology assets.
  • Drive data integrity, process automation, and reporting to support ITSM, compliance, and audit readiness.
  • Align asset-tracking processes across SaaS, hardware, and facilities systems.
• Leadership & Stakeholder Partnership
  • Lead, mentor, and develop a team of specialists in SaaS lifecycle, hardware procurement, and asset management.
  • Build strong relationships with business units to understand goals and anticipate technology needs. Influence business and technology leaders to make strategic, data-backed decisions about technology adoption and investment.
• Automation & Continuous Improvement
  • Use automation, AI, and analytics to increase speed, consistency, and scalability across all lifecycle processes. Continuously refine workflows, satisfaction metrics, and technology outcomes based on data-driven insights.
• Key Functions Overseen:
  • Application Lifecycle Management: Selection, implementation, support, optimization, and retirement of SaaS platforms.
  • End-User Hardware Procurement: Forecasting, ordering, and lifecycle management of employee devices and related peripherals.
  • Facilities Technology: Procurement and lifecycle of conference room and office tech.
  • CMDB & Asset Management: Governance, data accuracy, and process maturity across the full asset lifecycle.
• Success in this Role Looks Like:
  • SaaS requests originate through proactive engagement, not last-minute purchase approvals.
  • Technology decisions are data-driven and standardized across departments.
  • Hardware procurement runs predictably and efficiently, supporting growth.
  • The CMDB is trusted, current, and audit-ready.
  • Automation and AI are consistently used throughout the program to allow Pax8 to scale.

Ideal Skills and Experience:

• 10+ years of progressive experience in IT, SaaS operations, or technology lifecycle management, including 5+ years in a leadership role managing cross-functional teams.
• Demonstrated success designing or leading SaaS governance or application lifecycle programs for an organization with a diverse software portfolio (100+ applications).
• Experience implementing or maturing asset management or CMDB platforms (ServiceNow or similar), including process automation and integration with ITSM.
• Strong understanding of ITIL v4 principles, particularly around Asset, Configuration, and Change Management; familiarity with COBIT or ISO 19770 standards are a plus.
• Proven ability to leverage automation, AI, and analytics tools (e.g., ServiceNow Flow Designer, Power Automate, Python scripting, or AI-assisted workflows) to drive efficiency and scalability.
• Hands-on experience managing end-user hardware lifecycle programs—standardization, procurement, and vendor management for distributed or hybrid workforces.
• Demonstrated success building proactive partnerships with Finance, Security, Procurement, and department leadership to guide technology decision-making.
• Track record of data-driven process improvement, using metrics to measure utilization, ROI, and operational performance.
• Strong communication and executive influence skills — able to translate technical lifecycle data into clear business value.

Role Competencies:

• Strategic Vision
  • Ability to align technology lifecycle strategies with business objectives.
• Collaborates
  • Building partnerships and working collaboratively across departments with stakeholders at all levels to meet shared objectives
• Courage​
  • Stepping up to address difficult issues, saying what needs to be said
• Global Perspective
  • Taking a broad view when approaching issues using a global lens
• Manages Complexity​
  • Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Required Education & Certifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field preferred
• Advanced degree or certifications (e.g., ITIL, PMP) preferred