Patient Support Manager (Healthcare Call Center Operations)
Related skills
excel microsoft office healthcare willow qs1📋 Description
- Oversee daily patient medication refill operations and inbound inquiries.
- Ensure on-time care, including prior authorizations and financial aid.
- Manage team productivity and quality through audits.
- Lead staffing plans, workflow standardization, and training.
- Partner with leadership on talent, reporting, and new services.
- Coach supervisors, mentor staff, and identify future leaders.
🎯 Requirements
- Bachelor’s Degree preferred (business admin or healthcare).
- 3-5+ years people leadership experience with 30+ team members.
- 5+ years pharmacy/healthcare/payor experience.
- 3-5+ years in a high-volume operational environment.
- Proficient in MS Office, especially Excel.
- Knowledge of Willow/QS1/RX30 systems is a plus.
🎁 Benefits
- Coaching and mentorship for supervisors and leaders.
- Training program enhancements to support staff development.
- Opportunities to identify and develop future leaders.
- Strong teamwork and engagement across the Patient Support center.
- Travel up to 20% may be required for project work.
- Remote roles supported with collaboration across locations.
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