Patient Success Specialist

📋 Description

• Address patient needs with focus on customer support, logistics coordination, and problem solving.
• Schedule and coordinate workflow within or between departments to expedite project efficiencies and resolution to escalations.
• Address and resolve inquiries with a sense of urgency (patients, sales, clinic, executives).
• Ensure timely closure of escalation cases using email, phone, or Salesforce.com.
• Adhere to pre-established guidelines and training to effectively perform the functions of the job.
• Review standard operating procedures for common departmental tasks/duties.

🎯 Requirements

• Bachelor’s degree or equivalent experience
• Experience with medical billing and coding, preferably in a skilled nursing environment
• Excellent customer service skills and phone manner
• Ability to manage stress in a fast-paced environment
• Strong knowledge of Medicare and Medicaid practices
• Minimum 2 years of Call Center experience in an inbound and outbound capacity

🎁 Benefits

• Annual performance incentive bonus
• Long-term equity awards
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Generous paid time off and company holidays
• Additional wellness and work-life benefits