Related skills
communication salesforce customer service remote work multitasking📋 Description
- Serve as primary contact for patients with non-billing inquiries.
- Assist with test status updates, portal login issues, and redraws.
- Manage inbound calls and live chats to deliver timely support.
- Collaborate with cross-functional teams to resolve patient inquiries.
- Maintain accurate records of patient interactions in Salesforce CRM.
- Identify and escalate potential issues to ensure timely resolution.
🎯 Requirements
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks with attention to detail.
- Proficiency with Salesforce CRM and standard office apps.
- Empathy and a patient-centered approach to service.
- Previous experience in customer service, healthcare, or related fields a plus.
- Spanish fluency is a plus.
🎁 Benefits
- Medical, dental, vision, life, and disability plans.
- Fertility care benefits included.
- Pregnancy and baby bonding leave.
- 401(k) retirement benefits.
- Commuter benefits.
- Employee referral program.
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