Related skills
salesforce phi hipaa medicare medicaid📋 Description
- Address patient needs with focus on support, logistics, and problem solving.
- Schedule and coordinate workflow to expedite escalations.
- Resolve inquiries from patients, sales, clinics, and executives.
- Close escalation cases via email/phone (Salesforce link provided).
- Adhere to guidelines and training; follow SOPs to perform duties.
- Maintain PHI handling and HIPAA compliance as required.
🎯 Requirements
- Bachelor’s degree or equivalent experience.
- Experience with medical billing and coding, preferably in skilled nursing.
- Excellent customer service skills and phone manner.
- Ability to manage stress in a fast-paced environment.
- Strong knowledge of Medicare and Medicaid practices.
- Minimum 2 years of Call Center experience (inbound/outbound) and Salesforce experience.
🎁 Benefits
- Competitive medical, dental, vision, life, and disability plans.
- Free testing for employees and immediate family; fertility benefits.
- Pregnancy/baby bonding leave; 401(k) and commuter benefits.
- Generous employee referral program.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Healthcare Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!