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salesforce healthcare phi customersupport hipaa📋 Description
- Handle patient eligibility verifications with payers.
- Submit and investigate claims; analyze patient status.
- Coordinate product grid and reporting functions.
- Ensure regulatory compliance and SOP adherence.
- Prioritize workload and multi-task across teams.
- Escalate issues and communicate with management.
🎯 Requirements
- Bachelor’s degree or equivalent experience
- Medical billing and coding experience
- Excellent customer service and phone skills
- Ability to handle stress in a fast-paced environment
- Strong Medicare/Medicaid knowledge
- 2+ years of call center experience (inbound/outbound)
- Salesforce.com experience
🎁 Benefits
- Medical, dental, vision, life and disability plans
- Free testing and fertility care benefits for employees and dependents
- Pregnancy and baby bonding leave
- 401(k) retirement and commuter benefits
- Employee referral program
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