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electronic medical records microsoft excel microsoft word dialpad willow📋 Description
- Lead outreach team; ensure compliant, empathetic patient communications.
- Manage workflows and daily ops across hospital partners and on-site managers.
- Develop efficient workflows with clinical integration and liaison teams.
- Oversee audits, training, and coaching; handle issues/escalations.
- Coordinate hospital partner meetings; set agendas; record notes.
- Support hiring, onboarding, and special projects; report to manager.
🎯 Requirements
- High school degree; Bachelor's in business preferred.
- 5+ years in customer support, client services, or sales with proven results.
- Strong leadership; organized, detail-oriented; empathetic communicator.
- Proficient in Excel/Word; quick to learn Willow/QS1/RX30/EMR systems.
- Excellent phone skills; able to coach and supervise others.
- Experience coordinating with hospital partners and cross-functional teams.
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