Patient Outreach Supervisor

📋 Description

• Lead and supervise the Patient Outreach Coordinators and Onboarding Specialists for hospital-based pharmacies.
• Coach team on calling best practices, listening, and addressing patient concerns.
• Audit DialPad, TelemetryRX, EMR, and other systems to ensure effective communications and compliance.
• Manage day-to-day operations, escalations, and workflow with hospital partners and site managers.
• Develop efficient workflows between Outreach, Onboarding, and liaison teams; collaborate with clinical integration.
• Oversee staffing tasks (ADP, PTO, time reporting) and provide ongoing coaching and training.

🎯 Requirements

• 5+ years in customer support, client services, or sales with a proven sales record.
• High school diploma or equivalent; Bachelor's degree in business administration or related field preferred.
• Strong leadership potential; organized, detail-oriented, with interpersonal skills and integrity.
• Excellent phone skills; proficient in Microsoft Office (Excel, Word); able to learn other database programs; Willow/QS1/RX30 knowledge a plus.
• Ability to manage high-urgency environments; effective at handling escalations and collaborating with hospital partners.
• Experience managing ADP, PTO, and time reporting for team members.