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data analytics ai vendor management cross-functional collaboration patient engagement📋 Description
- Manage day-to-day patient operations for active studies.
- Be the voice of the patient; escalate complex inquiries empathetically.
- Coordinate with teams, contractors, and vendors to hit engagement goals.
- Track metrics like retention and data completeness; drive improvements.
- Collaborate cross-functionally with Data, Product, and Recruitment.
- Own study-agnostic engagement programs building lasting patient relationships.
🎯 Requirements
- 5+ years in B2C contact centers; 1-2 years leading a team
- Experience in clinical research, patient advocacy, or recruitment
- Startup/tech experience; comfortable with new technologies
- Strong problem solving; creative solutions for patients and business
- Cross-functional collaboration with Product, Data, and Recruitment
- Clear communication; comfortable with analytics
🎁 Benefits
- Target Base Salary Range: $80K-$100K
- Remote first with travel 2-4 times/year
- Hybrid option for SF office if preferred
- Comprehensive benefits: health, dental, vision
- Equity for full-time employees; 401k plan
- Equipment and internet funds; Wellness stipend
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