Related skills
customer service telephony healthcare outlook hipaa📋 Description
- Manage high-volume outbound and inbound patient onboarding calls
- Build trust with patients and care team through omnichannel service
- Activate personalized support and scheduling for new patients
- Collaborate with interdisciplinary care team (nephrologist, staff)
- Assist with onboarding outreach, scheduling, and patient intake
- Help design contact center workflows and documentation
🎯 Requirements
- High School diploma or GED required; Bachelor's degree preferred
- 3+ years of patient support engagement or healthcare customer service
- Excellent verbal and written communication skills
- Experience with Medicare/kidney care population is a plus
- Bilingual Spanish/English fluency is a plus
- MS Office (Outlook, Teams) proficiency
🎁 Benefits
- PTO starting at 4 weeks for full-time
- 12 paid holidays per year
- Medical, dental, vision, life with HSA employer match
- Reimbursement for continuing medical education for eligible roles
- 401(k) with 4% employer match
- Paid parental leave
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