Patient Care Coordinator

📋 Description

• Handle inbound calls from patients enrolling in Everlywell products and services.
• Provide email and phone support for patients, answering tests and orders questions.
• Handle client emails pertaining to lab issues promptly and accurately, with documentation and follow-up.
• Make outbound notification calls to patients with abnormal/critical lab results per protocols.
• Facilitate patient/physician interactions to support continuity and coordination of care.
• Assist with scheduling and appointment setting for diagnostic testing and follow-up care.

🎯 Requirements

• On-phone/call center customer service experience required; healthcare preferred.
• 1–2 years of customer service with direct interactions; healthcare/telehealth a plus.
• Excellent written and verbal communication; strong interpersonal skills.
• Ability to manage multiple priorities and respond quickly to inquiries.
• Proficiency in Microsoft Office and Google Drive required.
• Bachelor’s degree or degree in progress preferred.

🎁 Benefits

• Potential for overtime pay (as applicable to schedule and business needs).
• Generous benefits package.
• A great remote work environment.
• Continuous learning and growth opportunities in healthcare.