Patient Billing Associate

📋 Description

• Engage customers to resolve issues impacting account growth and retention
• Respond to inquiries via phone, email, and web from clinics and patients
• Answer questions about technology, products, services, costs, billing, and insurance
• Maintain precise documentation of all communications and follow-ups
• Contact patients via outbound calls and SMS to explain costs and address billing concerns
• Manage a queue and cadence to resolve issues

🎯 Requirements

• 2+ years of prior client-facing experience
• Inside Sales / Customer Service in fast-paced, high-volume env preferred
• Experience using Salesforce
• Advanced organizational skills with the ability to handle multiple assignments
• Fast learner with the ability to navigate complex workflows and technology
• Strong verbal, written, and presentation skills; tailor messages to audiences

🎁 Benefits

• Open, transparent culture with weekly Town Hall meetings
• Medical benefits; employee premiums paid 100%
• Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage
• 401k with 4% company match
• Latest hardware and tools provided (laptop, lab equipment, facilities)