Engage customers to resolve issues affecting growth or retention
Respond to calls, emails, and web inquiries from physicians, staff, and patients
Handle questions about technology, products, costs, billing, and insurance
Document all communications and follow-ups precisely
Contact patients via outbound calls and SMS about costs
Contact physicians to obtain missing reimbursement information

🎯 Requirements

2+ years of client-facing experience
Inside Sales / Customer Service in fast-paced environment
Experience using Salesforce
Advanced organizational skills; multitask effectively
Excellent verbal, written and presentation skills
Nice-to-have: Spanish fluency

🎁 Benefits

Open, transparent culture with weekly Town Hall meetings
Medical benefits; employee premiums paid 100%
16 weeks paid parental leave
Fertility benefits coverage
4% company match on retirement plan
Generous PTO accrual with tenure

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