Patient and Customer Care Representative

📋 Description

• Deliver warm, empathetic, and professional customer care at every interaction.
• Greet clients, manage check-in/out, schedule appointments and follow-ups.
• Triage multi-line phone calls and coordinate scheduling.
• Care for hospitalized/boarding patients: feed, walk, observe.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect and label diagnostic samples; assist with surgery prep.

🎯 Requirements

• Availability to work evenings and weekends.
• One or more years veterinary support experience.
• Experience providing patient care in emergencies.
• Comfort in a fast-paced environment with multiple priorities.
• Positive, team-first attitude and welcoming environment.
• Exposure to veterinary practice management systems.

🎁 Benefits

• Medical, dental, and vision insurance; FSAs and disability.
• 401(k) with company match.
• Generous paid time off and holidays.
• Employee discounts on veterinary care and products.
• Culture that values empathy, collaboration, and wins.