Patient and Customer Care Representative

📋 Description

• Deliver warm, empathetic customer care at every interaction.
• Greet clients; check-in/out; schedule appointments and follow-ups.
• Assist with pet care tasks: feed, walk, observe in hospital.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect/label diagnostic samples; assist with surgery prep, imaging, diagnostics.
• Maintain clean reception, exam rooms, kennels; follow infection-control protocols.
• Stand, walk, and move throughout the hospital; lift up to 50 lbs.
• Operate around anesthesia, imaging, and potential infectious agents; follow safety procedures.

🎯 Requirements

• One+ years of experience in a veterinary support role.
• Experience providing patient care in emergencies or high-pressure situations.
• Comfortable in a fast-paced environment with multiple priorities.
• Positive, team-first attitude; welcoming demeanor.
• Availability to work evenings and weekends.
• Familiarity with veterinary Practice Management Systems.

🎁 Benefits

• Comprehensive medical, dental, and vision; FSA and disability coverage.
• 401(k) with company match.
• Generous paid time off for holidays, vacation, and personal time.
• Employee discounts on veterinary care and products.
• Culture that values empathy, collaboration, and growth.