Patient Access Specialist

📋 Description

• Deliver an outstanding, responsive customer experience across phone, email, text, and chat.
• Manage complex insurance workflows, including secondary coverage and multi-step authorizations.
• Collect documentation, close care gaps, and schedule appointments.
• Verify insurance benefits and ensure timely financial clearance before services.
• Prepare and track prior authorizations; communicate status to clinicians and clients.
• Support billing inquiries and securely process payments.

🎯 Requirements

• High school diploma or GED; associate degree preferred.
• 2–3+ years in healthcare ops, patient access, or revenue cycle.
• Experience meeting SLAs in high-volume environments.
• Experience resolving moderately complex payer issues or denied claims.
• Telehealth or multi-state healthcare experience preferred.
• Proficiency with EHR/CRM systems and payer portals; accurate data entry.

🎁 Benefits

• Paid time off policies, including a winter break.
• 401(k) with company match.
• Health insurance options.
• Company-paid life and disability coverage.
• Remote work environment and collaborative culture.