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crm telehealth remote operations prior authorization insurance verification📋 Description
- Lead daily Patient Access operations: verification, authorization, onboarding, and financial clearance.
- Track SLA, quality, and productivity against targets.
- Create and share performance reports; drive improvements through coaching.
- Serve as escalation point for complex patient access issues.
- Enforce standardized workflows, documentation, and compliance.
- Collaborate with cross-functional teams to resolve barriers.
🎯 Requirements
- 5+ years in patient access or healthcare operations.
- 3+ years of people management experience.
- Experience with insurance verification, prior authorization, and billing workflows.
- Experience in telehealth or remote operations.
- Strong proficiency with EHR/CRM systems, payer portals, and workflow tools.
- Excellent written and verbal communication; ability to translate data for stakeholders.
🎁 Benefits
- Exceptional paid time off, including a winter break.
- 401k matching and retirement planning.
- Health insurance options for you and your family.
- Company-paid life and disability coverage.
- Remote-friendly environment with collaboration and connections.
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