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Passport

E-Commerce & B2B Specialist - In-Country Enablement

Fully Remote Operations
Added
1 day ago
Location
Type
Full time
Salary
Not Specified

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Related skills

reporting forecasting e-commerce inventory management replenishment

About Passport:

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

Role Overview

We are seeking a highly organized, detail-oriented, and proactive

eCommerce & B2B Specialist to support our In-Country Operations team. This role requires a forward-thinking individual who can manage marketplace operations, monitor account performance, and ensure seamless order fulfillment. The ideal candidate will have hands-on experience in eCommerce operations, strong analytical skills, and the ability to manage multiple priorities with accuracy and efficiency.

Key Responsibilities:

  • Oversee inventory management, forecasting, and replenishment planning to ensure smooth operations across multiple international marketplaces.
  • Reconcile inventory discrepancies, including lost or damaged units, returns, and stranded stock.
  • Monitor account health, policy compliance, and pricing; resolve suppressed listings, performance notifications, and other account alerts.
  • Generate and analyze reports on sales, returns, inventory performance, and other key metrics.
  • Manage end-to-end B2B orders, coordinating with warehouses and retail partners on fulfillment, labeling, logistics, returns, and replenishments.
  • Prepare packing lists, invoices, and documentation while maintaining accurate records for tracking and reconciliation.
  • Identify opportunities for growth through analysis of promotions, profitability, and marketplace performance.
  • Collaborate with cross-functional teams and external partners to anticipate and resolve operational challenges.

    • Required Skills & Experience:

  • 2-3 years of experience in eCommerce and/or logistics operations required.
  • Highly organized, detail-oriented, and capable of managing multiple priorities.
  • Strong communication skills and ability to follow up with internal and external partners.
  • Analytical mindset with proficiency in reporting and data analysis.
  • Proactive, forward-thinking, and capable of anticipating issues before they arise.
  • Familiarity with WMS platforms and Amazon Seller Central preferred.
  • Experience managing B2B orders, including shipping documentation and invoicing preferred.

    • Additional Information

    A sneak peek into our perks & benefits:

    - Competitive cash and equity packages

    - 100% remote work environment #LI-Remote

    - Paid Time Off

    - 8 weeks Paid Parental Leave

    - Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!

    - Quarterly virtual team gatherings and biannual team offsites

    - Annual Work Smart Fund to support your professional growth & working environment

    - Teammates around the world in 20+ different countries!

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