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Passport

Cross-Functional Operations Associate

Fully Remote Operations
Added
7 days ago
Location
Type
Full time
Salary
Not Specified

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Related skills

google sheets tableau zendesk microsoft office suite

About Passport:

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

About the role:

Passport is looking for a Cross-Functional Associate who is a problem solver and positive thinker—someone who brings a detail-oriented, data-driven mindset while maintaining a collaborative, upbeat attitude. They communicate clearly, stay focused under pressure, and spot trends or inconsistencies quickly to support data-based decisions. Self-motivated and dependable, they embrace new processes, contribute to continuous improvement, and keep a forward-looking mindset. Their adaptability, energy, and teamwork make them a dependable partner for driving results in a dynamic operational setting.

What you'll be doing:

  • Handle vendor and carrier inquiries via email and phone with clear, professional, and solution-oriented communication
  • Investigate parcel issues and vendor concerns using tools such as tracking systems, internal databases, external portals, and historical ticket logs
  • Identify root causes and recurring issues; escalate with context to ensure timely resolution
  • Manage a structured daily task list while proactively responding to emails and operational updates
  • Maintain accurate records by updating internal systems, spreadsheets, and portals throughout the day
  • Analyze operational and performance reports using tools like Tableau to identify trends, flag anomalies, and support data-driven decisions
  • Review large data sets for inconsistencies and correct errors to maintain high data integrity
  • Adapt quickly to new tools, workflows, and platforms, contributing to continuous improvement and team documentation
  • Collaborate closely with the Operations team and cross-functional partners to share updates, surface blockers, and drive resolutions
  • Support process documentation and suggest improvements by identifying inefficiencies and pain points
  • Multitask effectively in a fast-paced environment while meeting deadlines and aligning with business priorities

    • Requirements:

  • Excellent written and verbal communicator with the ability to convey complex ideas clearly and concisely
  • Detail-oriented and process-focused, with a natural drive for improving workflows and solving problems
  • Quick to understand new processes and implement them effectively
  • Strong data mindset with the ability to spot trends and inconsistencies; experience with Tableau is a plus
  • Positive attitude, energetic, and eager to learn and grow in a dynamic remote environment
  • Self-motivated and dependable, with strong time management and task prioritization skills
  • Proficient in multitasking and operating under pressure in high-volume settings
  • A collaborative team player who values transparency and open communication
  • Experience with Zendesk, Google Sheets, and Microsoft Office Suite is a plus
  • Flexible, adaptable, and comfortable navigating evolving operational needs
  • Schedule: Tuesday - Saturday 2:00 PM to 10:00 PM EST (9:00 PM to 5:00 AM Cairo EEST)

    • Additional Information

    A sneak peek into our perks & benefits:

    - Competitive cash and equity packages

    - 100% remote work environment #LI-Remote

    - Paid Time Off

    - 8 weeks Paid Parental Leave

    - Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!

    - Quarterly virtual team gatherings and biannual team offsites

    - Annual Work Smart Fund to support your professional growth & working environment

    - Teammates around the world in 20+ different countries!

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