Admissions and Processing Specialist

Summary

We are seeking a highly productive and detail-oriented Admissions and Processing Specialist to join our high-velocity operations team. This is a critical, hands-on processing job focused on execution, quality, and speed. You will be a key member of the admissions team, responsible for managing a high volume of applications and ensuring a seamless, best-in-class processing experience for our prospective students and partners. This role requires a deep commitment to operational excellence and the student journey.

Ideal Candidate Profile

• You are a productive, driven executor. You are proficient in leveraging modern tools, including AI and analytics, to enhance the user experience and drive efficiency. You are a proactive problem-solver who gets things done and doesn't wait for instructions. You skillfully prioritize tasks, manage your workload, and collaborate closely with our tech team to continuously deliver the fastest and best possible service.

• You are obsessed with applicant success. You have a genuine passion for international education and are driven to do what is best for applicants and their long-term success. You are dedicated to building and maintaining strong, supportive relationships with school partners and prospective students around the world.

• You are meticulous and detail-oriented. You understand that small details matter and take pride in the accuracy and quality of your work, from data entry to applicant communication.

• You focus on delivering results with high quality and do not confuse results with activity.

Key Responsibilities

• Application Pipeline Ownership: Take full ownership of your assigned application pipeline. You will be responsible for knowing the status, timing, and next steps for every application you manage, ensuring nothing falls through the cracks and that all stakeholders are informed.

• Hands-On Operations: Actively own and manage the daily application processing workflow. This includes hands-on application processing, screening, and evaluation against a set gold standard for quality and speed.

• Detailed Information Management: Take full ownership of all application processing information and details for your portfolio. You will be responsible for keeping all program requirements, eligibility criteria, and informational materials meticulously updated by leveraging our internal systems.

• Communication & Support: Manage all back-and-forth communication between the institution, applicants, and their counselors for your assigned queue, ensuring exceptional, clear, and timely support.

• Cross-Team Collaboration: Serve as a key liaison to our counterparts in Canada, fostering a high-communication, collaborative environment to ensure seamless alignment on priorities and a unified global operation.

• Data & Technology Utilization: Utilize data analytics and our platform to track your performance, identify bottlenecks, and accelerate the admissions funnel. Collaborate with our tech team to report bugs and suggest system enhancements.

Qualifications

• Bachelor's degree required.

• 2-4 years of experience in the international education industry, with a focus on admissions operations or processing.

• Deep familiarity with the US, UK, and Canadian admission systems and a strong understanding of global admission requirements.

• Proficiency with recruitment in Africa, South Asia, and East Asia is a significant plus.

• Demonstrated track record as a top-performing individual contributor with a high capacity for processing applications accurately and efficiently.

• Proven ability to deliver measurable results and a history of distinguishing between productive activity and tangible outcomes.

• Experience working closely with technical or product teams to improve systems and processes is an asset.

• Exceptional communication and interpersonal skills, with a talent for building relationships across cultures.

Who we are

Imagine a world where your birthplace doesn’t limit your dreams. That’s what Passage is here to create. We aren’t just a bridge of financial support; we connect families all around the world to life-changing opportunities. We believe in a future where deserving students can pursue their dreams and ambitions - even if their parents don’t have money. Our mission is bold but simple: by 2030, we aim to dismantle the barriers preventing brilliant minds from accessing the opportunities they deserve. Starting with financial barriers, we’re offering loans to international students and refugees, helping them pursue better education in Canada and unlock a world of possibilities - not just for themselves, but for their families and future generations, too.