Related skills
salesforce zendesk customer experience leadership service cloud📋 Description
- Supervise daily consumer support ops; allocate workload efficiently
- Lead a 12-16 member support team to resolve customer issues
- Meet monthly metrics and SLAs; report to leadership
- Handle complex escalations to deliver positive outcomes
- Foster an inclusive, high-performing CX culture
- Develop and enforce customer support policies and standards
🎯 Requirements
- 5+ years in customer experience; 2+ years in leading support ops
- Lead high-volume support team with ticketing systems (Salesforce, Service Cloud, Zendesk)
- Empathetic, customer-focused leader with strong interpersonal skills
- Work in ambiguity; be scrappy and proactive
- Lead independently amid rapid organizational changes
- Strong communication; Bachelor's degree or equivalent preferred
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