Related skills
salesforce zendesk cross-sell aht frt📋 Description
- Own end-to-end negotiation cycle for partner retention (Tiers 5-7).
- Ensure compliance with commercial policies and guardrails in all transactions.
- Generate value via cross-sell (First Visit Free, Success Fees).
- Improve partner experience with a dedicated, single point of contact.
- Drive process efficiency by reducing AHT and improving FRT.
- Support scalability by documenting standardized processes and guardrails.
🎯 Requirements
- Strong negotiator with experience in customer/partner support.
- Process-oriented; follows standardized processes and guardrails.
- Efficiently use Salesforce and Zendesk to reduce AHT.
- Collaborative team player; partners with Strategy, VM, CX.
- Results-oriented; targets include FRT and cross-sell conversion.
- Advanced English and Spanish mandatory; other languages a plus.
🎁 Benefits
- Free Wellhub Gold with gyms/digital programs; up to 3 family members.
- Health insurance.
- Hybrid/remote options with home-office stipend and monthly work allowance.
- Min. 25 days paid holiday + tenure-based extra days.
- 100% paid parental leave; ramp-back for birth parents.
- Career growth: development roadmap and internal opportunities.
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