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salesforce negotiation zendesk process optimization partner support📋 Description
- Own the end-to-end negotiation cycle for eligible partners (Tiers 5-7).
- Ensure compliance with commercial policies and guardrails across transactions.
- Identify cross-sell opportunities to add value and manage inflation.
- Deliver a fast, single point of contact to improve partner experience.
- Improve efficiency by reducing handle time and improving FRT.
🎯 Requirements
- Passionate negotiator with customer service or partner support experience.
- Advanced English mandatory; other languages a plus.
- Process-oriented with the ability to follow standardized commercial processes.
- Lean mindset; experience with Salesforce and Zendesk.
- Collaborative team player with cross-functional partnerships.
- Results-driven with focus on metrics like FRT and cross-sell success.
🎁 Benefits
- WELLHUB: Free Gold+ membership with gyms, digital fitness, and wellness resources.
- WELLZ: Emotional wellbeing program with therapy sessions and on-demand content.
- HEALTHCARE: Health, dental, and life insurance.
- FLEXIBLE WORK: Hybrid and remote options with home office reimbursement.
- PAID TIME OFF: Vacations after 6 months and annual time-off accruals.
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