Related skills
documentation customer support networking voip scheduling📋 Description
- Support existing customers and partners on VoIP configurations
- Review networks for clients and verify VoIP readiness
- Ensure phone/feature setups work properly
- Handle VIP escalations and assist retention with escalated issues
- Balance inbound calls and emails; support Partner Support team
- Manage projects, scheduling, ticketing, and cross-department coordination
🎯 Requirements
- Two years in tech support; certifications like A+/MCSA/CCNP preferred
- Strong customer service and de-escalation skills
- Advanced troubleshooting and analytical skills
- Excellent written and verbal communication with attention to detail
- Ability to quickly establish rapport with customers
- Technical competencies: software, hardware, networks
🎁 Benefits
- Competitive pay and benefits, including unlimited discretionary time off
- Tuition reimbursement
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