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documentation customer support fintech financial services compliance📋 Description
- Serve as primary contact for escalated partner inquiries with timely responses
- Troubleshoot partner issues with cross-functional teams (Growth, Product, Eng, Ops)
- Triage cases, assess urgency, escalate as needed; document status and trends
- Build strong partner rapport with consistent, high-quality support and proactive updates
- Identify patterns to drive process improvements and product enhancements
- Support creation of partner Help Center content and internal docs
🎯 Requirements
- 5+ years in Financial Services/Fintech with clearing experience
- Bachelor's in Finance, Business, or Tech, or equivalent
- Higher degree in related field is a plus
- Proven ownership and disciplined execution in high-stakes settings
- Ability to prioritize ruthlessly and focus on critical work
- Client-oriented mindset with impact awareness for partners
- Strong cross-functional partnership and coordination skills
- Bias toward transparency, accountability, and responsiveness
🎁 Benefits
- Competitive compensation, equity, and 401(k) match
- Full insurance coverage
- Wellness reimbursement
- Company-provided phone
- Personal development allowance
- Generous PTO and holidays
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