Related skills
data analysis partnerships stakeholder management operations portal-enhancements📋 Description
- Define and drive partner experience standards across journeys.
- Translate insights into actions (policy changes, interventions, comms, portal enhancements).
- Identify friction points across the rental journey and drive fixes.
- Own improvement plans for priority partner issues; track actions and benefits.
- Own partner performance visibility including SLAs and escalations.
- Lead partner readiness for launches, changes and hypercare.
🎯 Requirements
- 3+ years leadership in car rental, contact centre or partnerships.
- Strong analytical skills; translate insights into actions.
- Cross-functional influence and stakeholder collaboration.
- Structured, outcome-focused problem solving.
- Clear communication with internal and external partners.
- Customer-first mindset with commercial pragmatism.
🎁 Benefits
- Competitive pay and benefits, including a performance-based bonus.
- Fully subsidised VHI health insurance and pension matching up to 4%.
- 25 days’ annual leave, extra company days, monthly Friday Unplugged.
- Option to work abroad for up to 20 days a year.
- Wellbeing programmes and paid leave for personal wellbeing.
- Growth and recognition culture with training and study support.
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