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account management customer success saas cross-functional collaboration relationship building📋 Description
- Build and maintain relationships with customers; primary contact.
- Understand customers' objectives and leverage AirGarage solutions.
- Manage handoff from Onboarding to Regional Ops for new facilities.
- Proactively monitor customer health and engagement.
- Develop and deliver Quarterly Business Reviews to customers.
- Gather customer feedback to inform product development.
🎯 Requirements
- Live in West region: WA, CA, OR, NV, HI, UT, TX, AZ, CO, NE, NM, ID, WY, MT, ND, SD, KS.
- 3-5+ years in ops/consulting/cs/AM in SaaS/Real Estate/tech.
- Proven track record managing SMB, Mid-Market, or Enterprise accounts.
- Self-starter with strong problem-solving and strategic thinking.
- Excellent communication and interpersonal skills.
- Cross-functional experience with sales, product, and engineering.
🎁 Benefits
- Equity stake in the business.
- Remote work anywhere in North America.
- Health insurance for employee and dependents.
- Parental Leave: 12 weeks paid.
- Home office setup with laptop and equipment.
- Unlimited PTO with minimum 10 days per year.
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