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crm saas accountmanagement dataanalysis crossfunctional📋 Description
- Build and maintain relationships with customers as their primary contact.
- Understand customers' objectives and apply AirGarage solutions.
- Manage handoff from Onboarding to Regional Operations at go-live.
- Proactively monitor customer health and engagement.
- Develop and deliver Quarterly Business Reviews to customers.
- Gather feedback to inform product development.
🎯 Requirements
- Live in West region (WA/CA/OR/NV/HI/UT/TX/AZ/CO)
- 3-5+ years in operations, customer success or account mgmt (SaaS/Real estate)
- Proven track record with SMB, Mid-Market, or Enterprise accounts
- Self-starter with strong problem-solving and strategic thinking
- Excellent communication and interpersonal skills
- Experience with cross-functional teams (sales, product, engineering)
🎁 Benefits
- Equity stake in the business
- Work remotely from anywhere in North America
- Health insurance for employee and dependents
- Parental leave: 12 weeks fully paid
- Home office setup provided
- Unlimited PTO with minimum 10 days
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