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account management data analysis customer success onboarding cross-functional collaboration📋 Description
- Own onboarding and implementation for partners, ensuring launches and early performance.
- Be primary partner contact, manage day-to-day relationships and experience.
- Track, analyze, and report partner performance metrics to drive improvements.
- Collaborate with Product, Operations, and Business Development to resolve issues.
- Drive process improvements across the partner lifecycle.
- Travel up to 10-15% to meet with external partners.
🎯 Requirements
- 2-5+ years in customer success, account management, or partnerships.
- Excellent relationship-building; ability to manage multiple partners.
- Analytical mindset; comfortable using data to track performance.
- Highly organized with strong attention to detail; multi-workstreams.
- Thrives in a fast-paced environment with ownership.
🎁 Benefits
- Healthcare plans
- Family-building benefits (fertility/adoption)
- Flexible time off and wellness stipend
- OneMedical memberships for you and dependents
- CLEAR Plus membership
- 401(k) with employer match and equity grants
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