Manage day-to-day relationships for a portfolio of Installation Partners
Serve as a trusted resource for partners across installs, processes, and tools
Own and resolve partner escalations across installation, quality, scheduling, payments
Coordinate with cross-functional teams to drive timely resolution
Track partner performance metrics and operational KPIs
Prepare insights and support delivery of Quarterly Business Reviews

🎯 Requirements

2-4 years of experience in partner management, customer success, or operations
Experience working with third-party partners or service providers
Strong communication, organization, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Experience in hardware installation, field services, or fleet/telematics
Proficiency with Google Sheets and Google Slides for business analysis and communication

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