Related skills
customer success partner management process improvement leadership escalation management📋 Description
- Directly manage and develop the Partner Success Associate and Operations Specialist.
- Balance hands-on account management with team leadership on escalations.
- Mentor junior account managers on engagement tactics and relationships.
- Champion the Dropship Partner Success framework and best practices.
- Develop tools, dashboards, and reporting to track KPIs and health.
- Build and implement a robust partner service program to drive engagement.
🎯 Requirements
- 3-5 years in account management, customer success, or partner success with proven retention and growth.
- Experience mentoring junior teammates and aspiring to lead.
- Player-coach who can manage own book and guide others.
- Streetwear/sneaker market experience preferred with trend insight.
- Strong relationship builder; attentive to partner needs.
- Hands-on problem solver with clear communication.
🎁 Benefits
- Medical, dental, and vision coverage with flexible spending account.
- 401(k) with company match, PTO, and volunteer days.
- Wellness programs and cell phone reimbursements.
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