Partner Success Manager

📋 Description

• Develop success plans for strategic partner accounts by creating metrics to support onboarding, product adoption, and retention goals.
• Build and maintain long-term relationships with key channel partners, coordinating enablement efforts and establishing a trusted advisor role.
• Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations.
• Align AvePoint’s product suite to deliver comprehensive solutions that meet partner business objectives and drive customer success.
• Create individualized success plans for partners using performance metrics and feedback to guide engagement strategies.
• Collaborate with channel sales teams to understand partner growth strategies and identify opportunities to drive adoption and expansion.

🎯 Requirements

• Bachelor’s degree in a relevant field
• 3+ years in a technical consulting role such as technical account management
• Proficient in conversations with IT stakeholders and addressing interoperability concerns
• Proven success in a customer-facing, pre-sales role proposing software solutions
• Strong customer satisfaction, adoption, and retention experience
• Excellent written/verbal communication, organization, presentation, and project management skills

🎁 Benefits

• Competitive market-based compensation
• Career progression and internal mobility across North America, EMEA, and APAC
• Work-life balance with hybrid model (3 days in office per week)
• Unlimited PTO