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customer success salesforce partner management onboarding retention📋 Description
- Build long-term relationships with French fitness partners to drive retention.
- Manage onboarding and ongoing support via Zendesk; main partner contact.
- Review and renegotiate commercial and non-commercial terms for profitability.
- Coordinate with Customer Experience and Finance to resolve issues.
- Identify at-risk partners early and implement retention strategies.
- Represent Wellhub mission and values in partner interactions.
🎯 Requirements
- 1+ year experience in partner-facing roles (Account Management / CS / Support)
- Fluent in French (native) and English
- Comfortable managing high-volume calls and video with partners
- Able to handle contract discussions and turn them constructive
- Proactive, curious, and comfortable in a fast-moving environment
- Familiar with Zendesk, Salesforce, and Excel (a plus)
🎁 Benefits
- Free Wellhub Gold membership with gym access and wellness resources
- Hybrid work: 2 days/week in Paris; home-office setup reimbursement
- Flexible schedule aligned to time zones and team needs
- Paid time off: minimum 25 days per year
- 100% paid parental leave for new parents
- Career growth: access to platforms and development roadmap
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